Settings
Bot Settings
Configuration
Settings
Bot behavior, team access, booking, and notification controls
Bot tester
Type a message to test the bot with current settings
Bot Identity
Auto-reply: on
Suggestions panel
Show the suggestions side panel in Chats.
Language
Auto-reply Delay: 500ms
Escalation & Notifications
Escalation Keywords
When typed, bot immediately hands off to a human agent.
New conversation started
Alert when a new chat begins
Bot escalates to human
On handoff or angry sentiment
Daily performance digest
Morning summary of yesterday's activity
Personality Prompt
Defines bot tone and role. Prompt changes queue for the overnight cache window and apply to new conversations.
0 chars · Auto-saves 1s after typing stops
Customer Information
Saved facts the bot can quote when customers ask about payment, location, delivery, policies, or requirements.
Opening Hours
Location
M-Pesa Till
Payment details
Accepted payment methods
Paybill number
Account number format
Bank details
Deposit policy
Location and contact
Directions
Parking info
Service areas
Customer email
Website
Delivery and pickup
Delivery areas
Delivery fee
Delivery time
Pickup instructions
Policies and requirements
Return policy
Refund policy
Warranty policy
Cancellation policy
Customer requirements
Saves on blur or via Save Changes
Team Members
Invite agents to view and respond to conversations. Agents cannot access billing or settings.
No team members yet. Enter an email above to send an invite.
Data & Privacy
Under GDPR you have the right to export a copy of all your data and to permanently delete your account.
Export My Data
Downloads a JSON file with all conversations, intents, products, and settings.
Delete Account
Permanently removes all your data. This action cannot be undone.